The greatest awards programme in the European customer contact industry

Nominations close on Friday 19 July 2024

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The ECCCSAs

The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. ​

The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively. ​

ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.

  • 23 May

    Webinar: Tips and Advice on Entering

  • 19 July

    Entries Close

  • 21 August

    Finalists Announced

  • September & October

    Judging

  • 26 November

    Awards Evening

Nominations close on Friday 19 July

Register for the Webinar

Get a head start with your entries with Helen Wilson, Chair of the Judges, and Jackie Pringle, Director of Operations.

Register today

Download the Toolkit

It’s not every day that you enter a major awards programme. So we’ve created a guide to help you.

Download the toolkit

Join Past ECCCSA Winners

Foundever
Sage
Concentrix Logo
EDF Energy
TTEC
Northumbrian Water
HP
Majorel
TSB
Bosch
Bentley Motors Limited
Teleperformance
Adobe
emovis
BT
IG
OVO-Energy
CCIG Group
Opstalent
Gousto
Severn Trent
Estee-Lauder-Companies
UK-Power-Networks-v2
British Gas
Nutun
Charles Tyrwhitt
City-Sprint
Cosmote-e-value
Lidl GB
LEGO
Gold Energy
Octopus Energy
24-7-Intouch
DEDDIE
HSE - Home Shopping Europe
Bupa
Riverside
Ascensos
KFC
Department-for-Education
Simply-Contact
Panasonic
Virgin-Media
TaskUs
National-Grid
CarTrawler
Sky
Monzo
McDonalds
Ventrica
Concentrix
Vodafone
Accenture
Monsoon
Saga
Canon
Unilever
Three-Ireland

“Simply participating in the ECCCSAs is remarkable in itself, let alone reaching the finals and receiving an award in the process. Being evaluated by external experts validates our team’s efforts and confirms that what we do is truly exceptional.”

Gousto

“It might sound like a cliché, but we were just happy to be nominated and have our story be recognised.”

EDF Energy

“Thank you for this remarkable opportunity and for recognizing our efforts in the industry. We look forward to continuing our commitment to excellence and innovation in the field of customer experience.” 

Gold Energy

“I’d like to express how thoroughly enjoyable and well-organized the event was. The entertainment was superb, and the entire evening was simply magical.” 

CCIG

“Thank you so much for a fantastic evening. To say we are thrilled at being announced the best Pan-European Contact Centre of the year is an understatement.”

The LEGO Group

“It really does blow us away how well organised the night is. We attend a number of awards ceremonies and the ECCCSA’s are definitely one of our favourites!”

Ageas

“Wow, a real ‘pinch myself’ moment last night, we’ve won UK, European and International awards this year! My team took home their THIRD GOLD award of the awards season at the European Contact Centre & Customer Service Awards (ECCCSA) for Best Use of Customer Insight.”

Vodafone

“It was once again an amazing evening. We are all incredibly proud of our placements this year and feeling more ambitious than ever to go and get the gold!”

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